Below you will find troubleshooting steps that should help to address the most common issues users may experience when using the Online Learning Tool. A lot of helpful information can be found in other articles in the Online Learning section of the FAQ.
Ensure you are logged in to your account on the SpeedyTutor website, as online lessons cannot be accessed from the app. You may use a desktop, laptop or tablet. Smartphones are not supported at this time.
One of the broadest tips we can offer is to restart your browser and/or computer. Often a fresh browsing session can correct any errors you may run into.
Ensure that you are using the most up-to-date version of Google Chrome, Mozilla Firefox, or Safari. You can read more about updating your browser here: Chrome | Firefox | Safari
If a browser update does not resolve the issue, it is best to proceed with clearing cookies and cache. If your browser’s cache has not been cleared for some time, it can affect the functionality of the online tool. You can read more about clearing cookies and cache here: Chrome | Firefox | Safari
Sometimes problems that users face in an online lesson are caused by an issue with their connectivity. If possible, try to pause activities like file downloading, online gaming, and video streaming on other devices connected to your network, as this can impact connection speed and streaming quality.
Ensure that your internet connection does not have a firewall that is blocking the functionality of the online tool. This is common when using work, school, or other public connections.
If using a wifi connection, try switching to a hardline connection, if possible
If a hardline connection is not possible, try moving closer to the wifi router - do not move too close to the router, somewhere in the 7-10 ft range is ideal.
Ensure no large metal objects are between your computer and the wifi router.